Privacy Policy
Date: 2025-06-27
Please take note of our Privacy Policy (the "Policy"). The Policy aims to protect personal information by Gervaco Inc., doing business as Mobilotemps (hereinafter referred to as "the company" or "we"). The company is committed to protecting the privacy of its clients, employees, and representatives. This is one of the main foundations of our company. It is also committed to ensuring the confidentiality of personal information (also referred to as "data") entrusted to us in the course of our professional activities. This Policy aims to comply with current Canadian laws regarding the protection of personal information and applicable regulations to ensure optimal protection of data processed within our company. Since the collection of personal information about you allows us to provide you with high-quality service, we have implemented stringent security measures to ensure that your data remains strictly confidential.
1. Personal Information
For the purposes of this Policy, personal information refers to any information about an individual that allows them to be identified, whether it be postal addresses, a phone number, a social insurance number, a family situation, or one or more specific elements related to physical, psychological, economic, cultural, or social identity. Regardless of the nature, medium, or form of personal information, it remains protected.
2. Use of the Mobilotemps Application
The use of the Mobilotemps application is subject to compliance with the service contract that binds the client to the company and this Policy. If you access our application and use it, you agree to be bound by the terms and conditions contained in these documents. If you do not agree to be bound by these terms and conditions, please do not access our application or use its features.
3. Consent
A) We require that your consent to the collection, use, and disclosure of your data be free and informed. Depending on the nature of the required consent, you can give it orally, in writing, or electronically. You must understand the consequences of the collection, use, and disclosure of your personal information before proceeding.
B) The company ensures that all users of the Mobilotemps application are of the minimum age required to give valid consent according to the laws in force for the collection of their personal information.
C) Generally, the company will request your consent during the collection, use, or disclosure of your personal data unless otherwise required or authorized by law.
D) You can withdraw your consent at any time, subject to certain legal or contractual restrictions, by providing reasonable notice. If you choose to withdraw your consent, your decision will be recorded in our files, and Mobilotemps may not be able to provide you with quality customer service.
E) When you use the Mobilotemps application, you consent to your transmitted personal information being used in accordance with this policy and that some of this information is accessible to your employer through the application.
4. Collection of Your Personal Information
A) We only collect the personal information we need to serve you well.
B) When you register on our application, you must provide certain personal information, including your name and phone number.
C) The company may request certain personal or other contact information to provide you with optimal service with the application.
D) Your data provided on the application is shared only with your employer and the company.
E) No data will be taken without your consent.
F) Users' personal data is limited to the company's staff members whose functions require this access and who have an administrator role on the dashboard.
5. Advanced Features
A) The Punch function of the application. A geolocation function is also activated to ensure that the person is indeed at the workplace or any other location determined by the employer. Once the punch is done, the geolocation turns off automatically.
B) When the employer decides to use the Photo Punch feature of the application, a photo of the worker's face is taken and recorded in the application to validate their identity.
C) When the employer uses the Geolocation function, the worker's geographic location is transmitted and recorded in the application at the moment the employee performs the punch in/punch out action only. Subsequently, the geolocation is automatically inactive.
6. Use of Your Personal Information
Access to your personal information is given only to persons authorized to receive it within the company when this information is necessary for the performance of their duties. Here are the situations in which the company may use your personal information:
A) Transactions required on the application;
B) Information required on the application and necessary for its proper functioning (timesheets, work schedules, time capture by fixed and mobile time clocks, and all other information related to managing the person's presence at work). The employer will have access to this information through the application;
C) Your employer will have access to your geographic location when you clock in and out of work to validate if you are indeed at the workplace at the agreed times;
E) If necessary, to understand and identify your preferences to provide you with personalized service;
F) The company may access one or more users' accounts to observe their interactions in the application, correct data, import a list of employees or resources, create schedules, write messages, comments, or notes. All these actions are carried out to offer you the most personalized application;
G) The company may send you a notice by email, SMS, or Facebook, even after you cease to be a user of the application, to inform you of our promotions, features, and products. Please note that you can withdraw your consent at any time by following the procedure detailed in the Withdrawal of Consent section. Your personal information will not be used for purposes other than those listed above unless the company has obtained your consent or if the law requires or authorizes it.
7. Disclosure of Your Personal Information
A) Mobilotemps clients use the application to calculate working hours with punch, worker geolocation, work schedule management, and project management. A Mobilotemps client, therefore, has access to the personal information of all authorized users who use the application. Each Mobilotemps client retains responsibility, as an employer or principal, to ensure the confidentiality and privacy of application users and to apply any applicable law or regulation.
B) Subject to the conditions described in the Policy, the disclosure of your personal information to third parties requires your consent. When the law authorizes or requires it, we may disclose your personal information without your consent while ensuring that only the required information is disclosed.
C) When we need to transmit your personal information to a third party operating in a foreign jurisdiction, be aware that local legislation may generally allow third parties to access your personal information without your consent.
8. Sensitive Information
Generally, Mobilotemps does not collect sensitive information such as medical data, personal financial data, social insurance numbers, or records related to criminal or penal convictions.
9. Retention of Your Personal Information
A) We retain your personal information as long as necessary for the purposes for which it was collected.
B) Our client contracts provide that they are retained for five years, after which they are destroyed unless there is an agreement to extend the period to meet obligations.
C) Mobilotemps must destroy personal information in accordance with the law and the internal record retention policy. When we destroy your personal information, we take the necessary measures to ensure confidentiality and ensure that no unauthorized person can access it during the destruction process. As far as we are concerned, the data is encrypted and stored on servers based in Canada (Quebec) with the highest industry certifications.
10. Withdrawal of Consent
A) You can withdraw your consent at any time, subject to certain legal or contractual restrictions. We will inform you of the consequences of any withdrawal, including the possibility that a product cannot be provided or a request cannot be fulfilled.
B) You can withdraw your consent at any time regarding email, SMS, and Facebook notifications by changing your account communication settings.
11. Questions and Surveys
A) When you use the application, you consent to Mobilotemps contacting you to conduct surveys to collect voluntarily provided personal information. In no case will you be obliged to participate in such surveys or provide the requested personal information.
B) If you agree to respond to Mobilotemps surveys, be aware that the company will use the personal information obtained simply to create a general profile of its users. Mobilotemps may then contact you to collect your comments or suggestions regarding the application or its services.
C) Your consent can be withdrawn at any time if you wish. You just need to send an email notice to support@mobilotemps.com and specify "Withdrawal of Consent" in the subject line.
12. Use of Browsing Software
A) When you use the application, the functionality of browsing software, "cookies," may be activated and collect information anonymously to build your user profile on the application. A cookie is a small text file that contains a unique identification number identifying the browser to the computer in question on all visits to the application.
B) We can automatically compile certain information about your user profile through your use of the application. This information is used solely to tailor our application to your needs or preferences and to calculate statistics to improve our service offering.
C) At any time, you can configure your browser settings to be notified each time a cookie is received. You are not required to accept cookies to access our application. However, some features may become inaccessible.
13. Data Protection and Accuracy
A) All necessary security measures have been implemented by the company to protect your personal information against loss or theft as well as against any unauthorized consultation, disclosure, reproduction, use, or modification. All these physical, administrative, and technological measures are reasonable given the sensitivity of the information, its use, quantity, distribution, and medium.
B) We also take all necessary measures to ensure the accuracy of the personal information used or disclosed. However, you must inform us of any changes to your user profile or file or any significant changes related to your personal information. If your account appears to have been used without authorization, contact us without delay.
14. How to Access and Update Your Information
A) At any time, you can request to consult your personal information held by the company through your employer. You can make any correction request if your information is inaccurate or incomplete or if its disclosure or retention is not authorized by law.
B) At any time, you can update your personal information on the application.
C) If you have any questions or comments regarding the policy or the collection, use, disclosure, or retention of your personal information, you can contact our Privacy Officer whose contact details are in section 15.
15. Processing of Personal Information of Individuals in the European Economic Area (EEA) or the European Union (EU)
16. Complaint Procedure, Right of Access or Rectification
A) At any time, you can submit a request to access your personal information to Mobilotemps. The company will take all necessary measures to simplify the exercise of your right of access, rectification, or obtaining your personal information. You can request confirmation from Mobilotemps to ensure that your access request is being processed.
B) Any access request must be made to the Privacy Officer whose contact details are in section 16.
C) The company undertakes to inform you about your access request as soon as possible.
D) Be aware that any rectification, modification, or deletion of your personal information will be disclosed to third parties who are already aware of this information.
17. Privacy Officer
You can contact the Privacy Officer for Mobilotemps at the following email: jgervais@mobilotemps.com. Mr. Jocelyn Gervais will be responsible for responding to any questions or requests related to the Policy.
18. Modification of this Policy
A) Mobilotemps reserves the right to make changes to the content of the Policy at any time. Any changes made will be clearly visible on the application and brought to the attention of users. A copy of this Policy can be printed for your records. We recommend that you regularly visit the section of the application where the Policy is located to see the changes made.
B) The Privacy Policy was last modified on June 27, 2025.
